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The Barista Is Not Your Therapist — And Should Not Be Paid Like One
On emotional labor, invisible service work, and the math behind what hospitality actually costs.
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Feature · From the Journal
Inclusivity Is Not a Moral Project. It Is a Revenue Strategy.
The specialty coffee industry spends millions performing community — and hemorrhages customers who never feel they belong. There is a better argument, and we have been making it since 2016.
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From the Journal
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Being Black in Specialty Coffee — What Has Changed, and What Has Not
Ten years of this work, and some things are better. Some things are exactly the same. Here is the honest count.
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Everything I Have to Make Coffee at Home
The full setup — including the Ascaso Steel Duo PID and the oat milk I refuse to compromise on.
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